Frequently Asked Questions

Belvixwallet is a non-custodial hardware wallet designed to securely store private keys for cryptocurrencies. It's a physical device that keeps your private keys offline, providing maximum security against hacking attempts and online threats. We do not offer exchange, trading, or custodial services.

A hardware wallet stores your cryptocurrency private keys in a secure hardware device. The main principle is that the private keys never leave the device and all transactions are signed within the device itself. This provides an air-gapped solution that protects your assets from online threats.

Yes, Belvixwallet firmware is open source. We believe in transparency and security through community review. You can find our source code on our GitHub repository where it's available for audit and contribution from the security community.

Belvixwallet uses military-grade encryption with a secure element chip to protect your private keys. The device is tamper-proof and includes multiple security features such as PIN protection, passphrase support, and secure firmware updates. Your private keys never leave the device and are never exposed to the internet.

If you lose your Belvixwallet device, you can recover your funds using your recovery seed phrase (24 words) on a new device. It's crucial to keep your recovery phrase safe and never share it with anyone. The device itself is PIN-protected, preventing unauthorized access even if someone finds it.

No, Belvixwallet is a non-custodial solution. We don't store your private keys, personal data, or transaction history on our servers. All data remains on your device under your complete control. We only collect minimal information necessary for order processing and customer support.

Belvixwallet supports major cryptocurrencies including Bitcoin, Ethereum, and many ERC-20 tokens. We continuously work on adding support for more cryptocurrencies. Check our documentation for the complete list of supported assets.

Firmware updates are delivered through our secure update mechanism. Connect your device to our official software, and it will notify you when updates are available. All updates are cryptographically signed to ensure authenticity and security.

Belvixwallet is compatible with Windows, macOS, Linux, iOS, and Android devices. You can connect via USB or Bluetooth (on supported models). Our companion software is available for all major platforms.

We ship worldwide to most countries. Shipping times vary by location: 3-5 business days for US domestic orders, 7-14 days for international orders. All packages are sent with tracking information and require signature upon delivery for security.

We offer a 30-day return policy for unopened devices. For security reasons, we cannot accept returns of opened hardware wallets. If you receive a defective device, we'll replace it under our warranty program.