Privacy Policy

1. Introduction

Belvixwallet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hardware wallet products and services.

Important: Belvixwallet is a non-custodial hardware wallet for securely storing cryptocurrency private keys. We do not have access to your private keys, passwords, or cryptocurrency holdings. We do not offer exchange, trading, or custodial services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and contact details when you create an account or place an order
• Shipping Information: Physical address for product delivery
• Payment Information: Processed securely through third-party payment processors (we do not store credit card details)
• Support Communications: Information you provide when contacting customer support

2.2 Information We Do NOT Collect

• Private keys or seed phrases
• Cryptocurrency balances or transaction history
• PIN codes or passwords for your device
• Any data stored on your hardware wallet

2.3 Automatically Collected Information

• Device information (browser type, operating system)
• IP address for security and fraud prevention
• Website usage data through cookies (see Cookie Policy)

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Providing customer support
• Sending order confirmations and shipping updates
• Improving our products and services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Sending product updates and security notifications (with your consent)

4. Data Protection

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and assessments
• Limited access to personal information on a need-to-know basis
• Compliance with PCI DSS for payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

• Service Providers: Third parties who assist in order fulfillment, shipping, and payment processing
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability (receive your data in a structured format)
• Object to certain processing activities

To exercise these rights, please contact us at contact@belvixwallet.co.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

Types of cookies we use:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

8. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any data collected from children, we will take steps to delete such information.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Information